Terms of service

Exhibitio is a commerce platform for exhibitions, expos, markets, and trade shows. Organizers use it to sell tickets, exhibitor booths, and sponsorships, to run applications and approvals, to see revenue and budget in one place, to capture supplier invoices, and to run the door on event day.

Exhibitio is operated by Wiktis Pty Ltd (referred to as we, us, or Exhibitio). These terms are an agreement between you and Wiktis Pty Ltd. They apply every time you use the platform, whether you are an organizer, an exhibitor, a sponsor, a ticket buyer, or a member of an organizer's team. If you do not agree with them, do not use Exhibitio.

If you accept these terms on behalf of a company, you confirm you are authorized to bind that company, and “you” means that company.

Organizer the person or company that creates an event on Exhibitio and sells tickets, booths, or sponsorships for it.

Buyer anyone who purchases from an organizer through Exhibitio, including attendees, exhibitors, and sponsors.

Workspace an organizer's account on Exhibitio, containing their events, orders, contacts, budgets, and connected accounts.

Event an exhibition, expo, market, convention, or similar occasion listed by an organizer.

Platform fee the amount we charge for use of Exhibitio, described in section 8 and published at exhibitio.app/pricing.

Connected account a third party account an organizer links to their workspace, such as Stripe, Meta Ads, Google Ads, Xero, ExpoFP, or an AI assistant.

Your content anything you upload or enter, including event descriptions, images, floor plans, forms, documents, and messages.

Exhibitio provides software. Organizers list and sell their own tickets, booths, and sponsorships, to their own buyers, on their own terms.

We are not the seller, the promoter, the producer, or the venue of any event. We do not own the goods or services sold through the platform, we do not set their prices, and we do not take custody of the money. A buyer's contract is with the organizer, not with us.

This matters most when something goes wrong. If an event is cancelled, postponed, relocated, oversold, or is simply not what was advertised, that is a matter between the buyer and the organizer. We will help where we reasonably can, and we can provide records of what was sold, but we are not liable for the event itself.

You must be at least 18 and legally able to enter contracts. You are responsible for the accuracy of the information in your account, for keeping your credentials secure, and for everything done under your account.

Workspaces carry roles. Admins can reach money surfaces, connected accounts, and payouts. Organizers can run events and sell. Members are limited to the surfaces assigned to them. The organizer decides who holds which role and is responsible for those choices, including removing people who leave.

Admin sessions may be required to complete an additional verification step before reaching money surfaces. We may require this at any time, and we may decline to act on an instruction we reasonably believe did not come from an authorized person.

If you sell through Exhibitio, you are responsible for your event. Specifically:

• Delivering the event you advertised, on the dates, at the venue, and substantially as described.
• Holding every permit, license, insurance policy, and approval your event requires, including public liability insurance and any venue, council, health, or liquor requirements.
• Setting truthful prices, inclusions, and descriptions, and not advertising what you cannot deliver.
• Publishing a refund policy and honoring it, along with any non-excludable consumer rights that apply where your buyers are.
• Handling your buyers, exhibitors, and sponsors, including their questions, complaints, and refund requests.
• Complying with the law that applies to you, including consumer protection, privacy, spam and marketing law, accessibility, and tax.
• Making sure everything you upload is yours to upload, or licensed to you.

You must not use Exhibitio to sell for an event you do not control, or to collect money you do not intend to use to deliver that event.

When you buy a ticket, a booth, or a sponsorship through Exhibitio, you are buying from the organizer. Their refund policy, terms, and event conditions apply, and they are shown to you before you pay.

Tickets and booth allocations may be limited, dated, and non transferable depending on the organizer's settings. Exhibitors may be required to apply and be approved before they can purchase, and approval is the organizer's decision, not ours.

Keep your order confirmation. It carries your tickets, your access links, and the record of what you bought.

Payments run through Stripe. Each organizer connects their own Stripe account, and the organizer is the merchant of record for every sale. Money settles directly into the organizer's Stripe account. Exhibitio never holds, controls, or takes custody of buyer funds.

Using Stripe means agreeing to Stripe's own terms, and Stripe may require identity and business verification before payouts are enabled. Stripe may hold, delay, or reserve funds, and may decline or reverse transactions, under its own rules. Those are Stripe's decisions, and we cannot overrule them.

Because the organizer is the merchant of record, the organizer bears the payment risk: chargebacks, disputes, refunds, and any negative balance on their Stripe account are theirs.

Our fees are published at exhibitio.app/pricing and form part of these terms. We charge a flat platform fee per transaction rather than a percentage of your ticket price, and the fee schedule states which currency each fee applies to.

Stripe's own processing fees are separate, are set by Stripe, and are charged to the organizer's Stripe account.

We may change our fees. If we do, we will give at least 30 days notice by email and on the pricing page, and the change will not apply to sales already made. Continuing to sell after the change takes effect means accepting it.

Fees are earned when the sale completes. If a sale is later refunded, our platform fee for that sale is refunded to the organizer unless the refund results from the organizer's own breach of these terms.

Organizers are responsible for determining, collecting, reporting, and remitting every tax that applies to their sales, including GST, VAT, and sales tax. We do not provide tax advice and we do not file returns on your behalf.

Prices you set are the prices your buyers pay. If a tax applies to your sales, include it in your pricing or state it clearly.

Where the law requires us to charge tax on our own fees, we will, and we will show it on your invoice.

The organizer sets the refund policy for their event, publishes it before purchase, and honors it. See our refund policy for how this works in practice.

Refunds are issued from the organizer's Stripe account. An organizer must have sufficient funds available to meet refunds they owe, and must not spend proceeds they are likely to have to return.

If an event is cancelled, the organizer is responsible for refunding buyers, whether or not the organizer has already spent the money. Consumer law in the buyer's jurisdiction may require a refund regardless of what the organizer's policy says.

Chargebacks are handled by Stripe and the card networks. We will provide the transaction records we hold to help an organizer respond, but we do not decide the outcome and we are not liable for it.

Organizers can require exhibitors, sponsors, or ticket buyers to apply before purchasing. The organizer decides what to ask, who to approve, and who to decline.

Approval decisions are the organizer's alone. We do not review, endorse, or vet applicants, and we are not responsible for a decision to approve or decline. Organizers must not use application data to discriminate unlawfully.

An approval generates a payment link tied to that applicant. Organizers should treat those links as personal to the applicant.

Show of Hands lets an organizer test whether a show is viable before it exists. Exhibitors state the most they would pay for a stand. No card is taken, no money changes hands, and nothing is owed at the moment of commitment.

A commitment is an indication of interest, not a contract to buy. An exhibitor may withdraw at any time while the campaign is open. Equally, an organizer is under no obligation to run the show.

If the organizer decides to proceed, they set one price for the floor and email everyone who committed. Nobody is charged automatically. Each exhibitor then chooses whether to purchase at that price through the ordinary checkout, and the price may be higher than the maximum they stated.

If the commitments fall short, nothing is owed by anyone. The organizer may extend the deadline, close the campaign, or run the show anyway, and everyone who committed is notified of the outcome.

Any cancellation promise attached to a campaign is the organizer's commitment to their exhibitors, not ours, and we do not guarantee it.

Organizers may sell booths and sponsorships on a deposit, with the balance due later, or on scheduled installments. The schedule is shown to the buyer before purchase.

A deposit secures the allocation on the terms the organizer sets, including whether it is refundable. If an installment fails or is not paid, the organizer decides what happens to the allocation, subject to their published policy and applicable consumer law.

We provide the scheduling and reminders. We do not guarantee collection, and we do not advance funds.

Organizers can email supplier invoices into their workspace, where the documents are stored privately and read to extract the supplier, amounts, and payment details. Extraction is a suggestion. Nothing is filed, allocated, or paid without the organizer confirming it.

Information read from a document may be wrong or incomplete. The organizer is responsible for checking it against the document before acting on it, and for verifying payment details through a channel other than the invoice itself when anything looks unusual.

Where supplier payment is available, payments run on payment rails that require the recipient to be verified and onboarded. We do not send money to bank details taken from a document, and we never make a payment without the organizer scheduling and approving it.

Organizers may connect third party accounts, such as Stripe, Meta Ads, Google Ads, Xero, ExpoFP, and an AI assistant. Connecting is optional and always initiated by the organizer.

Those services are operated by their providers under their own terms, and we do not control them. Access tokens are stored encrypted and can be revoked at any time in settings, which ends our access immediately.

If a provider changes, restricts, deprecates, or withdraws its interface, the connected feature may stop working. We will tell you when we become aware, but we are not liable for a third party's decisions about its own service.

Some features use AI: drafting event copy, answering buyer questions from information the organizer published, reading supplier invoices, and summarizing workspace data for a connected assistant.

AI output can be wrong. It is a suggestion, not advice and not a decision. You are responsible for reviewing anything that is published, sent, filed, or paid on the strength of it. Do not rely on it for legal, financial, or tax advice.

Where an organizer turns on the buyer-facing agent, it answers from the event information that organizer has published, and the organizer is responsible for the accuracy of that information.

Your content remains yours. You grant us a non exclusive, worldwide, royalty free license to host, store, reproduce, adapt, and display it, strictly for the purpose of operating and improving the platform and providing the service to you. That license ends when you delete the content or close your account, except for copies retained in backups or as the law requires.

You confirm you have the rights to everything you upload, including images, logos, floor plans, and any personal information about other people.

We may show an organizer's public event pages in search engines and, with the organizer's consent, use their name and event as a reference.

The platform, its software, design, and brand are ours or our licensors'. We grant you a limited, revocable, non transferable right to use it while these terms are in force.

You must not copy, resell, reverse engineer, scrape, or build a competing product from the platform, remove our notices, or use our brand without permission.

If you send us feedback or ideas, we may use them without obligation or payment to you.

You must not use Exhibitio to:

• Break the law, or help anyone else to.
• Launder money, evade sanctions, finance terrorism, or process payments for someone else in order to disguise their identity.
• Take payment for an event you do not intend to hold, or that you know is unlikely to proceed.
• Send unlawful marketing, or contact people who have not agreed to hear from you.
• Upload malware, probe or interfere with the platform, or attempt to access another workspace.
• Scrape the platform, or use automated means to extract data beyond the interfaces we provide.
• Misrepresent who you are, or impersonate anyone.
• Infringe anyone else’s intellectual property or privacy.

Some events cannot be sold through Exhibitio, whether or not they are lawful where you are. These include events promoting hatred or violence against a group, events whose purpose is the sale of weapons, illegal drugs, or sexual services, gambling that requires a license you do not hold, and any event designed to defraud.

Payment providers impose their own restricted business rules, which may be broader than ours, and they apply on top of this section.

If we believe an event breaches this section, we may remove it, suspend sales, and notify the relevant authorities where the law requires it.

You can stop using Exhibitio at any time and close your workspace. Fees already incurred are not refunded, and you remain responsible for events you have already sold.

We may suspend or terminate access if you breach these terms, if we are required to by law or by a payment provider, if your account presents a fraud or security risk, or if you fail to pay our fees. Where it is reasonable and lawful to do so, we will tell you first and give you a chance to fix it.

Suspension does not relieve an organizer of obligations to buyers who have already paid. On termination we will give you a reasonable opportunity to export your data.

How we handle personal information is set out in our privacy policy, and how you can have data deleted is set out in our data deletion policy.

For personal information an organizer collects through Exhibitio about their own buyers, the organizer is the controller and we act as processor on their instructions. Organizers must have a lawful basis for what they collect, tell their buyers what they are doing with it, and honor requests from those buyers.

Where a data processing agreement applies, our DPA forms part of these terms.

Each of us may learn confidential information about the other. Both of us will keep it confidential, use it only for the purpose it was shared, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known, or must be disclosed by law.

We work to keep Exhibitio available and fast, but we do not promise uninterrupted service. Maintenance, third party outages, and incidents happen. We do not currently offer a contractual uptime guarantee, and we will not pretend otherwise.

We improve the platform continuously and may add, change, or remove features. We will not remove a feature you materially rely on without reasonable notice where we can avoid it.

Features marked beta or preview are still being developed. They may change, break, or be withdrawn, and they are provided as is.

Except as these terms say and as the law requires, the platform is provided as is. We do not warrant that it will be error free, that it will meet your requirements, or that any particular event will succeed.

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where our liability for failing to meet a non excludable guarantee can be limited, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Subject to section 25, neither of us is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of data, however it arises.

Subject to section 25, our total liability to you arising out of or in connection with these terms is limited to the greater of the platform fees you paid us in the twelve months before the claim, or one hundred dollars.

We are not liable for the conduct of organizers, buyers, venues, suppliers, or third party services, nor for an event that does not take place as advertised.

If you are an organizer, you will indemnify us against claims, losses, and reasonable costs arising from your event, your content, your breach of these terms or the law, your handling of personal information, or a dispute between you and a buyer. This does not apply to the extent the claim results from our own breach or negligence.

Neither of us is responsible for failing to perform because of something genuinely outside our reasonable control, such as natural disaster, epidemic, war, industrial action, failure of a utility or telecommunications provider, or government action. This does not excuse an organizer from refunding buyers where the law or their policy requires it.

If something goes wrong between us, contact us first. Most problems are resolved that way, and we will engage in good faith.

These terms are governed by the laws of Victoria, Australia, and both of us submit to the non exclusive jurisdiction of the courts of that state. If you are a consumer, this does not deprive you of the protection of the law where you live.

Disputes between a buyer and an organizer are between them. We may provide records to assist, but we are not the arbiter.

We may update these terms. If a change is material, we will give reasonable notice by email or in the platform before it takes effect. Continuing to use Exhibitio after that means accepting the updated terms.

Notices to you go to the email on your account, so keep it current. Notices to us go to the address on our contact page.

These terms, together with the pricing page, the privacy policy, the refund policy, the cookie policy, the data deletion policy, and any DPA, are the entire agreement between us. If any part is unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets.

Sections that by their nature should survive termination do survive, including fees owed, content licenses granted, confidentiality, disclaimers, liability, and indemnity.